All about Hampton luxury care
Hampton is setting new standards in enabling residents to make the most of their later lives. We believe in creating a better lifestyle for our residents – it’s not about slowing down, it’s about making life an adventure and living life to the full. We’re passionate about caring for our residents and dedicated to ensuring that they are able to enjoy the luxurious quality of our homes and the outstanding care we provide. This is retirement living as it should be, friendly, comfortable and safe homes with a sense of community.
Every adventure has a beginning....
Got a question?
What are the fees?
A comprehensive pre-admission assessment will be conducted, and your weekly fee will be calculated based on a personalized package designed specifically for your needs. The amount you are charged will be contingent on the type of care you require and the type of room you choose for your residence. This tailored approach ensures that you receive the most suitable and cost-effective care plan.
Are you regulated?
We are registered with the Care Quality Commission (CQC). They conduct thorough inspections to evaluate and rate our services. The CQC gathers feedback from various sources, including residents, relatives, friends, team members, and other professional agencies. This robust assessment process helps ensure the quality and standards of our services.
Do I need proof of funding?
As part of the pre-admission process, we collaborate with you to ensure that you are making informed financial decisions. To facilitate this, we will request information about your available funds and assets that can be used to cover the cost of your care. This step is essential in helping you plan for the financial aspects of your care journey.
Are you able to meet my dietary needs?
We accommodate a wide range of dietary preferences, including vegan, vegetarian, and diabetic diets. Furthermore, we provide options for different textured diets, including soft and fully modified diets. If you don't find something to your liking on the menu, we always have alternative choices available.
Upon admission, we engage in a discussion about your dietary needs, as well as any preferences or dislikes you may have. We prioritize making the mealtime experience enjoyable and fulfilling for you.
Catering and food-related matters are regular topics at our monthly residents' meetings. This platform allows you to share your valuable feedback firsthand, ensuring that your culinary preferences and dining experience are always taken into consideration and continually improved.
Can I still see my regular GP?
You can maintain the same general practitioner (GP) as long as their practice is within the catchment area of your selected care home. However, if your chosen care home and your current GP's practice are not within the same catchment area, there's no need to worry.
We have established strong relationships with local surgeries, and we are more than willing to assist you in registering with a new GP from one of these local practices, ensuring that your healthcare needs continue to be met effectively.
Do I have to make any payments beforehand?
We do not impose an administration fee on any of our residents. For respite care, we kindly request that fees be paid in advance, and for permanent care, we prefer to receive payments on a monthly basis in advance. Our preferred payment method is through direct debit.
Your financial arrangements are important to us, and we aim to ensure a straightforward and transparent payment process.
Do the fees alter?
The annual fee increase, in line with inflation and other cost adjustments, is scheduled for January 1st each year. You will receive a minimum of four weeks' notice before this increase takes effect. The only other circumstances in which fees may change are if there is a significant change in your care needs or if you opt to move to a higher-priced room.
In either case, we will always engage in discussions with you well in advance to ensure transparency and provide you with ample notice regarding any fee changes. Your understanding and comfort with any adjustments are our priority.
Am I able to bring my own things?
We actively encourage all new residents to personalise their rooms with their cherished belongings. Our rooms are already furnished to a high standard, ensuring you have everything you need for a comfortable stay.
However, if you have a specific piece of furniture that holds sentimental value or is a personal favorite, we will make every effort to accommodate your request and incorporate it into your room. Your comfort and sense of home are of utmost importance to us.
Do you allow pets to visit?
We welcome pets to visit our homes, and many individuals choose to bring their dogs. To ensure the safety and comfort of all residents and visitors, we kindly request that pets be kept on a lead and under supervision at all times during their visit.
Additionally, we offer animal-based activities, such as pet therapy, as part of our lifestyles program. These interactions with animals can provide emotional and therapeutic benefits for our residents, enhancing their overall well-being. We are committed to creating a warm and inclusive environment where both human and animal companionship are valued.
Does the care homes insurance cover my things?
While we take every reasonable precaution to ensure the security of personal items within our care home, we regret that we cannot accept responsibility for any lost or damaged personal belongings. However, in the unlikely event that we have not taken reasonable security measures within the home, we would assume responsibility.
For items of significant value or importance, we recommend arranging suitable contents insurance cover to provide additional protection. Your peace of mind and the safety of your personal possessions are important to us, and we encourage residents to take appropriate measures to safeguard their valuable belongings.
Are there any activities at the care home?
We offer a comprehensive and diverse lifestyles calendar that encompasses musical entertainment, clubs, arts and crafts, and outings. Our dedicated activities coordinators take the time to discuss your personal interests and hobbies, and they will make every effort to integrate these preferences into your care plan and the weekly activities schedule.
In addition, we hold monthly residents' meetings where you can actively contribute to the development of our home's lifestyles program. Your input and participation are highly valued, and we are committed to providing a wide range of activities and experiences that cater to your individual interests and preferences.
What times can I visit?
We maintain completely open visiting times, allowing your friends and family the flexibility to visit you at your convenience. (We would politely request that as far as possible you try to avoid visiting during meal times). Your loved ones are welcome to spend time with you whenever you wish, ensuring you have the support and company of those closest to you.
Our Approach: Put People First
Every resident is unique, and we make it our mission to truly know the person behind the care needs. To provide the highest standard of support, we take the time to learn about each individual’s life story, their history, and the things that bring them joy as well as their personal dislikes.
You and your family are always at the heart of everything we do. We work closely as a team alongside you and healthcare professionals to ensure your loved one receives the best possible outcomes. This collaborative, deeply personal approach isn’t just a policy; it’s our mindset and our way of showing how much we care.
A Delightful Dining Experience
We know that great food is fundamental to the health, happiness, and well-being of our residents. Our professionally trained chefs are deeply passionate about crafting delicious, wholesome meals that nourish both body and soul.
Because everyone's tastes are unique, our menus are fully customized to reflect individual preferences. We believe dining should always be a matter of personal choice - whether that means enjoying a lively, social meal with friends or a quiet, peaceful dining experience. Plus, with refreshments and snacks available around the clock, delicious food and drink are always ready whenever and wherever you want them.
Involving Families, Friends, and Loved Ones
Our doors are always open to friends and family, and we view them as essential partners in delivering the highest quality of care. We know that great communication is key, whether that means a formal care review or a quick, casual catch-up during a visit.
We love it when loved ones get involved in the daily life and running of our homes. Your ideas, feedback, and suggestions are incredibly valuable to us as we constantly look for ways to improve. No matter what, our team is always here to listen, offer support, and help in any way we can.
The Ultimate Living Environment
They say that "home is where love resides, memories are created, friends always belong, and laughter never ends." We take this philosophy to heart, striving to make our homes warm, inviting, and a joy for family and friends to visit. Our communities are places where residents can spark new friendships, dive into favorite hobbies, and try new activities—or simply find a peaceful, quiet corner to relax without ever feeling isolated.
Our bedrooms are a personal canvas, designed so residents can bring in their own treasured belongings and fond memories to create a comforting, familiar space. Throughout the rest of the home, both indoors and out, we’ve designed safe, easy-to-navigate environments that promote independence and freedom. It’s a relaxing setting where residents can feel truly content, and where our dedicated staff have everything they need to thrive.
Our Approach: Put People First
Every resident is unique, and we make it our mission to truly know the person behind the care needs. To provide the highest standard of support, we take the time to learn about each individual’s life story, their history, and the things that bring them joy as well as their personal dislikes.
You and your family are always at the heart of everything we do. We work closely as a team alongside you and healthcare professionals to ensure your loved one receives the best possible outcomes. This collaborative, deeply personal approach isn’t just a policy; it’s our mindset and our way of showing how much we care.
Involving Families, Friends, and Loved Ones
Our doors are always open to friends and family, and we view them as essential partners in delivering the highest quality of care. We know that great communication is key, whether that means a formal care review or a quick, casual catch-up during a visit.
We love it when loved ones get involved in the daily life and running of our homes. Your ideas, feedback, and suggestions are incredibly valuable to us as we constantly look for ways to improve. No matter what, our team is always here to listen, offer support, and help in any way we can.
A Delightful Dining Experience
We know that great food is fundamental to the health, happiness, and well-being of our residents. Our professionally trained chefs are deeply passionate about crafting delicious, wholesome meals that nourish both body and soul.
Because everyone's tastes are unique, our menus are fully customized to reflect individual preferences. We believe dining should always be a matter of personal choice - whether that means enjoying a lively, social meal with friends or a quiet, peaceful dining experience. Plus, with refreshments and snacks available around the clock, delicious food and drink are always ready whenever and wherever you want them.
The Ultimate Living Environment
They say that "home is where love resides, memories are created, friends always belong, and laughter never ends." We take this philosophy to heart, striving to make our homes warm, inviting, and a joy for family and friends to visit. Our communities are places where residents can spark new friendships, dive into favorite hobbies, and try new activities—or simply find a peaceful, quiet corner to relax without ever feeling isolated.
Our bedrooms are a personal canvas, designed so residents can bring in their own treasured belongings and fond memories to create a comforting, familiar space. Throughout the rest of the home, both indoors and out, we’ve designed safe, easy-to-navigate environments that promote independence and freedom. It’s a relaxing setting where residents can feel truly content, and where our dedicated staff have everything they need to thrive.
